FAQ
1. How to book PMPML bus tickets online?
- Dashboard
- Go to Journey Planner.
- Enter source & destination stop.
- Select the desired route from the available list of routes.
- Click on 'Book Ticket'.
- You will be redirected to the Ticket Booking page. Enter all booking details and pay.
- Congratulations! You can view and download your ticket now.
2. Can I buy tickets online for any of the PMPML buses?
- Tickets can be obtained by visiting www.pmpml.org . Choose the service relevant for you and simply click on the link for it to know more.
3. What are the different kinds of passes that PMPML offers?
- PMPML offers daily, weekly, fortnightly, quarterly and annualtravelling passes to make journeying convenient for its passengers. Discounted passes are also there for elderly passengers, visually and physically challenged, reporters and freedom fighters. All PMPML passes can be obtained both online https://pmpml.org/en/services/punepimpri-chinchwad-darshan-buses/ and offline.
- Note: Having an identity card is mandatory for those using a passenger pass issued by PMPML. Application form for the pass is charged Rs 5 and the I-card is charged Rs 20.
4. Where should we complain if the buses are unclean?
- Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589.
5. Where should we complain if the buses are not running on time?
- Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589.
6. Where should we complain if the bus driver or the conductor misbehaves?
- Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589.
7. Where should we complain if the ticket fare is not being charged appropriately?
- Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589.
8. For whom are seats reserved in PMPML buses?
- PMPML buses have seats reserved for women, elderly and visually or physically challenged travellers.
9. Where should we complain if the bus conductor doesnt help women elderly and disabled travellers to reach the seats reserved for them?
- Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589.
10. Where should we complain if the bus driver is irresponsible while driving?
- Note the bus number, the bus route number (RTO number), bus timing etc and share this information by calling up on PMPML helpline number 020-24545454 between 6.00 AM and 10.00 PM or by sending an SMS to +91 9881495589.
11. How to follow up on a complaint that has been filed?
- One can follow up or enquire about the status of any complaint lodged with PMPML by calling up on the helpline number 020-24545454 between 6.00 AM and 10.00 PM.
12. Where can passengers post their suggestions and complaints?
- Passengers can post their suggestions and complaints online by visiting www.pmpml.org.
- PMPML also holds weekly forums called Pravasi Din, on Saturdays, every week, at bus depots, between 3.00 PM and 5.00 PM. Passengers can visit this forum and submit their complaints.
13. Does PMPML provide any tour of the city?
- PMPML offers a tour of the city in luxury AC buses. This service is called Pune Darshan.
- For further information and Ticket Booking, visit Pune Darshan.